Privacy Policy

This Privacy Policy explains how personal information is collected, used, stored, and shared when you visit or use the website 4ugame-au.com in connection with 4u. It applies to all website visitors, registered users, and individuals who interact with our services or communications. By accessing or using our services, you acknowledge and agree to this Privacy Policy as in force from time to time. This Privacy Policy is effective from 1 January 2026 and replaces any earlier versions published on this website.

Who We Are

For the purposes of this Privacy Policy, references to "we", "us", or "our" mean the operator responsible for 4u as made available via the domain 4ugame-au.com. The website targets Australian players on an offshore basis under a Curaçao online gambling licence. Specific corporate details (including full legal name, registered office address, and local representative) are not publicly specified in the materials available to us.

Notwithstanding this limitation, we treat the entity operating under the Curaçao sub-licence GLH-OCCHKTW0708012022, issued by Antillephone N.V. under master licence 8048/JAZ, as the data controller for personal data processed in connection with the website https://4ugame-au.com and the brand 4u, for players accessing 4u from Australia.

Data Protection Contact

Email (support): [email protected]
Email (general & privacy): [email protected]

If you have any questions about this Privacy Policy, or wish to exercise your privacy rights, you should contact our data protection contact point via [email protected]. In the absence of a formally appointed Data Protection Officer (DPO), this address acts as the primary contact for privacy and data protection matters.

What Personal Data We Collect

Personal Identification and Contact Data

Account and identity data: full name, date of birth, country of residence, address details, and any identity documentation (e.g. passport, ID card, driving licence) you provide for verification, know-your-customer (KYC), and responsible gambling purposes.
Contact details: email address, phone number, and any other contact channels you provide to receive transactional or marketing communications.
Account credentials: username, password (stored in hashed form), security questions and answers, and preferences related to language, time zone, or interface settings.

Technical and Usage Data

Device and connection data: IP address, approximate geolocation (based on IP), device identifiers, browser type and version, operating system, screen resolution, and other technical parameters transmitted by your device.
Log and interaction data: pages visited, time and date of access, session duration, clickstream data, referral URLs, error logs, and interactions with on-site elements (such as buttons or forms).

Payment and Financial Data

Transaction data: deposit and withdrawal amounts, currency, payment method used, transaction timestamps, and related account identifiers.
Limited payment instrument data: depending on the provider, partial card details (such as masked card number and expiry date), e-wallet identifiers, bank account references, and unique payment tokens generated by payment providers. We do not store full card numbers or CVV codes; these are processed by authorised payment processors.

Behavioural and Profile Data

Gameplay and betting history: games played, stakes, wins and losses, bonuses used, session lengths, and responsible gambling limits or self-exclusion actions.
Behavioural profiles: aggregated and pseudonymised patterns derived from your usage, including frequency of play, preferred game types, response to promotions, and risk indicators for fraud or problem gambling.

Cookies and Similar Technologies

Cookies: small text files placed on your device to recognise you, remember your preferences, keep you logged in between pages, and understand how you interact with our site.
Tracking technologies: web beacons, pixels, tags, and local storage used to measure campaign performance, analyse traffic, and support security and fraud detection.

Where required by law, particularly for non-essential cookies used for analytics or advertising, we ask for your consent before placing such cookies or allow you to manage your preferences via our cookie settings tools or your browser.

Legal Basis for Processing

Consent

Marketing and non-essential cookies: when you opt in to receive promotional communications (such as newsletters, bonus offers, or product updates), or accept analytics and advertising cookies, we rely on your freely given, specific, and informed consent. You may withdraw this consent at any time through the unsubscribe link in each marketing email, by contacting us at [email protected], or by adjusting your cookie settings.
Additional optional data: if we ask you to provide demographic information, survey responses, or other non-essential details, processing is based on your consent and is not required to use our core services.

Performance of a Contract

Account creation and management: we process your identification, contact, and technical data to register your account, verify eligibility (such as minimum age), provide access to games, and manage your user profile.
Payments and withdrawals: we process payment and transaction data to accept deposits, process withdrawals, manage balances, and address payment-related queries and chargebacks.
Customer support: when you contact support at [email protected], we process the personal data necessary to respond and resolve your issues.

Legitimate Interests

Security and fraud prevention: we process technical, behavioural, and transactional data to detect suspicious activity, prevent abuse of bonuses, protect your account, and maintain the integrity of our systems. These activities are necessary for our legitimate interests in running a secure platform and for protecting both you and us from fraud or misuse.
Analytics and service improvement: we use anonymised or pseudonymised data to understand usage patterns, diagnose performance issues, and improve our content, interfaces, and product offerings. Where feasible, we aggregate data to reduce any privacy impact.
Defence of legal claims: we may process and retain relevant data to establish, exercise, or defend legal claims or disputes, including in relation to regulatory inquiries, chargebacks, or complaints.

Compliance with Legal Obligations

KYC/AML requirements: as an online gambling service provider operating under a Curaçao licence (Antillephone N.V. sub-licence GLH-OCCHKTW0708012022 / 8048/JAZ), we are required to conduct identity verification, monitor transactions, and report suspicious activities to relevant authorities under applicable anti-money laundering (AML) and counter-terrorism financing regulations.
Responsible gambling and age verification: we process personal and behavioural data to ensure that only eligible adults access our services, to implement self-exclusion, deposit limits, and time-out tools, and to comply with responsible gambling frameworks.
Accounting and record-keeping: we process transaction and account data to comply with tax, financial reporting, and audit obligations in the licencing jurisdiction.

Purpose of Processing

Provision of Services

Operating your account: enabling registration, login, verification, account configuration, and responsible gambling tools associated with 4u on 4ugame-au.com.
Game and website functionality: delivering game content, ensuring session continuity, processing wagers and outcomes, and providing an optimised user interface adapted to your device and preferences.

Service Improvement and Personalisation

Analytics: assessing aggregated usage data, site performance, and user feedback to identify technical issues, improve navigation, and prioritise new features or games.
Personalised content: presenting you with tailored recommendations for games, promotions, or content based on your previous activity, within the limits allowed by your consent and preferences.

Marketing and Communications

Direct marketing: subject to your consent and applicable laws, sending you promotional emails or other communications about bonuses, tournaments, new games, or special offers.
Service notifications: sending transactional messages, such as verification emails, password reset links, security alerts, or updates to our terms and policies, which are necessary for the provision of the service and are not considered marketing.

Fraud Prevention, Security, and Compliance

Fraud and abuse detection: monitoring unusual patterns in registration, deposits, withdrawals, and gameplay to detect potential fraud, account takeover, or collusion.
Legal and regulatory compliance: fulfilling obligations under our Curaçao gaming licence and any other applicable regulations, including age verification, KYC/AML checks, and responsible gambling measures.

Disclosure & Sharing

Service Providers and Partners

Payment processors and banks: we share necessary personal and transaction data with payment institutions, card schemes, e-wallet providers, and banking partners to process deposits, withdrawals, refunds, chargebacks, and other financial operations. These entities are independent controllers or processors under their own regulatory frameworks.
IT and infrastructure providers: hosting providers, cloud service platforms, security and anti-fraud solutions, email delivery services, and analytics providers who process data on our behalf under data processing agreements and strict confidentiality obligations.

Regulators and Authorities

Licensing and regulatory bodies: where required by our Curaçao licence (Antillephone N.V. / 8048/JAZ) or other applicable laws, we may share information with gaming regulators, financial intelligence units, or law enforcement agencies.
Legal proceedings: we may disclose data when necessary to comply with court orders, enforce our legal rights, respond to legal claims, or defend ourselves in litigation or regulatory investigations.

Affiliates and Advertising Networks

Affiliated websites and marketing partners: we may work with affiliates who refer players to 4ugame-au.com. For tracking and commission settlement, we may share pseudonymised identifiers and aggregated performance data. We do not share your direct contact details for their own independent marketing without your consent.
Advertising and analytics partners: where we use third-party analytics or advertising technologies, certain usage and device data may be shared to measure performance and optimise campaigns. Such sharing is subject to cookie consent requirements and, where applicable, opt-out mechanisms.

Corporate Transactions

Business transfers: in the event of a merger, acquisition, reorganisation, or transfer of assets relating to the operation of 4u and 4ugame-au.com, personal data may be transferred to the acquiring entity, subject to continued protection under this or a substantially similar privacy policy.

We do not sell your personal data in exchange for monetary consideration. Any sharing with third parties is limited to what is necessary, proportionate, and compatible with the purposes described in this policy.

International Transfers

As an offshore online gambling service operating under a Curaçao licence, we may transfer and store your personal data in countries outside your country of residence, including but not limited to:

Curaçao: where certain core operational, compliance, and licensing functions are performed.
European Economic Area (EEA) and United Kingdom: where some hosting, payment, or analytics partners may be located or process data.
Other jurisdictions: depending on the geographical location of our technical vendors, support teams, and payment providers, subject to appropriate safeguards.

Where data protection laws require specific safeguards for international transfers (for example, under the EU General Data Protection Regulation or equivalent frameworks), we implement one or more of the following measures:

Standard contractual clauses (SCCs) or equivalent contractual instruments approved by relevant regulators;
Contractual obligations on recipients to apply adequate security and confidentiality measures;
Technical measures such as encryption and pseudonymisation to reduce privacy risks.

By using our services, you understand that data may be processed in countries with different data protection standards. In all cases, we take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, to comply with legal obligations, or to resolve disputes. Retention periods may vary depending on the category of data and applicable regulatory requirements in the licencing jurisdiction.

Indicative Retention Periods

Account and identification data: generally retained for up to 5 years after account closure or your last activity, to comply with AML/KYC and gaming regulations, and to address potential disputes.
Transaction and payment data: retained for a minimum of 5 - 7 years after the relevant transaction, in line with financial and accounting record-keeping obligations.
Gameplay and behavioural data: retained while your account is active and for up to 5 years after closure for regulatory reporting, responsible gambling reviews, and fraud prevention, after which it may be anonymised or deleted.
Marketing data: if you unsubscribe from marketing communications, we will retain a minimal record of your contact details and opt-out request to ensure your preferences are respected, but will cease active marketing use.
Technical logs: server logs and security-related records are typically retained for 12 - 24 months, unless longer retention is necessary for investigating security incidents or fulfilling legal obligations.

Deletion and Anonymisation

Deletion criteria: when data is no longer required for the purposes for which it was collected, and no legal obligation or legitimate interest justifies further retention, we delete or anonymise it in a secure manner.
User-initiated deletion: where applicable law grants you the right to request deletion, we will assess your request against our legal and regulatory obligations. If we cannot fully delete certain data due to mandatory retention requirements, we will inform you of the extent and reasons.

Your Rights

Depending on your location and applicable laws, including principles derived from the EU General Data Protection Regulation (GDPR) and comparable privacy frameworks, you may have the following rights in relation to your personal data processed in connection with 4u and 4ugame-au.com:

Access and Information

Right of access: you may request confirmation as to whether we process your personal data and, where this is the case, obtain a copy of such data together with information about the purposes of processing, categories of data, recipients, retention periods, and safeguards for international transfers.

Rectification and Erasure

Right to rectification: you may request correction of inaccurate data or completion of incomplete data. You can update certain information directly in your account settings, or by contacting us.
Right to erasure ("right to be forgotten"): in certain circumstances, you may request deletion of your personal data, for example where it is no longer necessary for the purposes for which it was collected or processed, or where you have withdrawn consent and there is no other legal basis. This right may be limited where we must retain data for regulatory or legal reasons.

Restriction and Objection

Right to restriction of processing: you may request that we limit processing of your data in specific situations, such as while we verify the accuracy of data you contest or when you object to processing based on legitimate interests.
Right to object: you may object to processing based on our legitimate interests, including profiling related to such interests. In this case, we will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is necessary for legal claims.

Data Portability

Right to data portability: for data you have provided to us, where processing is based on consent or contract and is carried out by automated means, you may request that we provide you with that data in a structured, commonly used, machine-readable format, or that we transmit it to another service provider where technically feasible.

Consent Management

Withdrawal of consent: where processing relies on your consent (for example, marketing emails or non-essential cookies), you may withdraw this consent at any time. This will not affect the lawfulness of processing carried out before withdrawal but will stop further processing based on that consent.

Procedures, Timeframes and Cost

How to exercise your rights: you can submit requests by contacting us at [email protected]. Please provide sufficient information to verify your identity and specify the right you wish to exercise.
Response time: we aim to respond to valid requests within 30 days of receipt. If your request is complex or we receive numerous requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and reasons.
Free of charge: we will not charge you for exercising your rights, unless requests are manifestly unfounded or excessive (for example, repeated requests), in which case we may charge a reasonable fee or refuse to act.

While our main regulatory framework is derived from our Curaçao licence and not from Mexican law, where we incidentally process data of individuals protected by other national privacy regimes with GDPR-like standards, we will endeavour, where feasible and legally required, to respect equivalent rights and safeguards.

Cookies & Tracking Technologies

Types of Cookies We Use

Session cookies: temporary cookies that remain on your device only while your browser is open and are deleted when you close it. They are used to maintain your session, keep you logged in between pages, and ensure secure navigation.
Persistent cookies: cookies that remain on your device for a defined period or until you delete them. They remember your preferences (such as language or login options) and help us understand how you use the website over time.
First-party cookies: cookies set directly by 4ugame-au.com to support essential functions and analytics under our control.
Third-party cookies: cookies set by external providers (for example, analytics platforms or advertising partners) to measure traffic, detect fraud, and monitor the performance of marketing campaigns.

Purposes of Cookies

Strictly necessary / functional: cookies required for the website to function, including enabling secure login, handling your bets and transactions, and maintaining the integrity of your session.
Analytics and performance: cookies that collect aggregated information on how visitors use the website, which pages are viewed most frequently, and whether error messages are encountered, helping us improve usability and performance.
Advertising and marketing: cookies that may be used to deliver or measure promotional content, including tracking the performance of affiliate referrals and marketing campaigns. Where required, these cookies are only used with your prior consent.

Managing and Disabling Cookies

Browser settings: you can typically configure your browser to refuse cookies, delete existing cookies, or notify you before a cookie is placed. Please consult your browser's help section for instructions. Note that disabling certain cookies may affect site functionality.
Internal tools: where available, you may use on-site cookie preference tools or banners to manage your consents for different categories of cookies.
Third-party opt-outs: some third-party providers offer their own opt-out tools for analytics or advertising cookies. We will provide links to such tools where feasible.

Data Security

We implement technical and organisational measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. While no system can be guaranteed as completely secure, we seek to apply industry-standard controls and continuously improve our security posture.

Technical Measures

Encryption in transit: communications between your browser and our servers are protected using Transport Layer Security (TLS 1.2 or higher), helping to safeguard data during transmission.
Encryption at rest: where feasible, sensitive personal and financial data stored on our systems or with trusted providers is encrypted or otherwise protected using robust cryptographic mechanisms.
Access controls: access to personal data is restricted on a need-to-know basis, with authentication mechanisms, role-based permissions, and logging of access attempts.
Multi-factor authentication: administrative and critical system accounts are protected with multi-factor authentication (MFA) wherever practicable.

Organisational and Procedural Measures

Policies and training: staff with access to personal data receive training on data protection, information security, and responsible handling of player information.
Vendor due diligence: we assess key service providers (such as hosting, payment, and security vendors) for their security practices and enter into appropriate contractual arrangements.
Security audits: we conduct periodic internal reviews and may engage external experts to assess the security of critical systems. Where relevant, we align our practices with recognised security standards such as ISO/IEC 27001 or SOC 2 principles, although formal certifications may not always be held by our organisation or all partners.
Incident response: we maintain procedures for detecting, reporting, and investigating potential data breaches or security incidents. In the event of a breach affecting your data, we will take appropriate remedial steps and, where required by law, notify relevant authorities and affected individuals without undue delay.

Complaints & Contacts

Contacting Us

Support and account issues: [email protected]
Privacy and data protection matters: [email protected]

In the absence of a designated postal address or physical office disclosed for Australian players, communication should primarily occur via the above email channels. If we communicate a postal or registered address in future, it will be added to this Privacy Policy or made available on the website.

Complaint Procedure

Initial submission: send your complaint or query to [email protected], describing the nature of your concern, relevant dates, and any supporting documentation.
Acknowledgement: we will acknowledge receipt of your complaint, usually within 5 business days.
Investigation: we will review your complaint, consult relevant internal teams, and may request additional information from you if necessary to clarify the issue.
Response: we aim to provide a substantive response within 30 days of receiving a complete complaint. If we cannot respond within this period, we will inform you of the delay and the expected timeframe.

Escalation to Supervisory Authorities

If you are not satisfied with our response, or believe that your data protection rights have been infringed, you may have the right to lodge a complaint with a competent data protection or regulatory authority in your place of residence or in the licencing jurisdiction.

Licensing jurisdiction (Curaçao): you may contact authorities responsible for oversight of licensed operators under Antillephone N.V. (8048/JAZ). Contact details may be found on the official websites of Antillephone N.V. or the Government of Curaçao.
European Union data subjects (if applicable): if you reside in the EEA and GDPR applies to our processing of your data, you may lodge a complaint with your local data protection authority. Contact details are available on the website of the European Data Protection Board (EDPB).

Where other national privacy regimes apply to you, you may also contact your local privacy regulator, using the channels they provide, to raise concerns about our handling of your personal data.

Updates

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data processing practices. Any new version will be published on https://4ugame-au.com and will indicate the date of the latest revision.

Notification of Material Changes

Advance notice: where we make significant changes that materially affect how we process your personal data or your rights, we will provide advance notice, where practicable, at least 30 days before the new policy takes effect.
Notification methods: we may notify you via:
- email sent to the address registered in your account;
- prominent banners or notices on the website;
- alerts or messages within your account dashboard (if applicable).

Your Options on Policy Updates

Reviewing changes: you are encouraged to review the Privacy Policy periodically to stay informed about how we process your data.
Right to object or close account: if you do not agree with an updated Privacy Policy, you may object to specific changes where permitted by law or close your account and discontinue using our services. Continued use of the services after the effective date of an updated Privacy Policy will generally signify your acceptance of the revised terms.

Last updated: January 2026