Responsible Gaming

Responsible gaming at 4u on 4ugame-au.com is based on the principle that gambling must remain a form of entertainment chosen consciously, within limits you can afford, and never as a way to solve financial or personal problems. This page explains the risks associated with gambling, the tools available to help you manage your play, and how to access professional support.

While 4u operates under a Curacao licence and is not licensed in Australia, the brand is committed to aligning with recognised international standards of player protection and to considering Australian harm-minimisation expectations. If at any time your gambling stops being fun or starts causing concern, we strongly encourage you to use the control tools described below and to contact our support team or independent help services for confidential assistance.

Risk Awareness

Gambling always involves risk. You can lose money, and there is no guarantee that you will win or recover previous losses. It is important to recognise early signs that your gambling may be shifting from entertainment to problematic behaviour.

Warning signs of problematic gambling

• Increasing frequency and stakes: You gamble more often than before, increase your bet sizes to "feel the same excitement," or chase losses by immediately trying to win money back.
• Preoccupation with gambling: You frequently think about gambling when you are not playing, plan sessions during work or study, or feel impatient or irritable when you cannot access the site.
• Spending beyond your means: You gamble with money needed for everyday expenses (rent, bills, food), borrow to fund gambling, use credit cards irresponsibly, or hide spending from others.
• Emotional impact: You feel guilt, shame, anxiety, or depression after gambling, or you gamble to escape stress, loneliness, or other negative emotions instead of for entertainment.
• Impact on relationships and responsibilities: You cancel social plans, miss work or study, or neglect family or household duties because of gambling sessions or related financial issues.
• Loss of control: You repeatedly gamble for longer than planned, are unable to stick to limits you set, or continue gambling even after telling yourself you will stop.

Self-assessment checklist

Consider the statements below. Answer honestly "yes" or "no" to each:

• I sometimes spend more money on gambling than I can comfortably afford.
• I have tried to cut down or stop gambling but found it difficult or impossible.
• I feel restless, irritable, or upset when I cannot gamble.
• I gamble to escape problems or to relieve feelings of helplessness, guilt, anxiety, or depression.
• I lie to family members, friends, or others to hide the extent of my gambling.
• My gambling has caused financial difficulties for me or my household.
• My work, studies, or important responsibilities have suffered because of gambling.

If you answered "yes" to one or more of these statements, your gambling may be at risk of becoming harmful. We strongly recommend that you consider using the limit tools described below and contact a professional support service or our customer support team for guidance.

Limits & Tools

To help you maintain control, 4u provides several responsible gaming tools on 4ugame-au.com. These tools are designed to assist you in making pre-committed decisions about how much time and money you are prepared to spend.

Deposit limits (daily, weekly, monthly)

You can set financial limits on the amount you deposit into your account over a specified period.

1. Access your account: Log in to your player account on 4ugame-au.com and go to the "My Account" or "Profile" section.
2. Open responsible gaming tools: Select "Responsible Gaming," "Limits," or a similarly named subsection.
3. Choose limit type: Select "Deposit Limits" and choose the desired period:
   • Daily limit: e.g., AUD 50 per 24 hours.
   • Weekly limit: e.g., AUD 150 per 7 days.
   • Monthly limit: e.g., AUD 400 per calendar month.
4. Enter the amount: Type the maximum deposit amount you are willing and able to afford for the chosen period and confirm by clicking "Save," "Apply," or equivalent.
5. Limit changes: Decreasing your limits usually takes effect immediately. Any request to increase or remove a limit may be subject to a cooling-off period (for example, 24 hours) and will only be implemented after reconfirmation, to reduce impulsive decisions.

Important: Always set limits based on money you can afford to lose without affecting essential living costs or financial obligations.

Time limits and session management

Time-based tools help you manage how long you stay logged in and playing, reducing the risk of losing track of time.

• Session timer: In the "Responsible Gaming" or "Account Settings" area, you may enable a session timer and choose a maximum continuous play period (e.g., 30, 60, or 120 minutes). Once this time is reached, you will receive an on-screen notification and may be automatically logged out or asked to take a break before continuing.
• Reality checks: You may opt in to receive pop-up reminders at fixed intervals (for example, every 30 or 60 minutes). These messages will display the duration of your current session and your net result, prompting you to consider whether to stop, withdraw, or continue responsibly.

Short breaks ("Time-Out")

A Time-Out is a short, temporary suspension of your gaming activity designed to give you space to reflect on your gambling behaviour.

1. Locate Time-Out: After logging in, go to "My Account" > "Responsible Gaming" and select "Time-Out," "Cool-Off," or similar.
2. Select duration: Choose a break period, for example:
   • 24 hours
   • 48 hours
   • 72 hours (3 days)
3. Confirm your request: Read the information on consequences (temporary account suspension, no deposits or bets) and click "Confirm," "Activate Time-Out," or similar.
4. During Time-Out: You will not be able to make deposits or place bets. Depending on the system configuration, you may also be prevented from logging in until the period ends.

If you feel that short breaks are not sufficient, you should consider activating a longer self-exclusion as described in the next section.

Self-Exclusion

Self-exclusion is a stronger measure intended for players who feel they are losing control over their gambling or who have experienced harm. By self-excluding, you ask 4u to block your access to your account on 4ugame-au.com for a defined period or permanently.

How to request self-exclusion

1. Log in (if possible): Sign in to your account and go to "My Account" > "Responsible Gaming" > "Self-Exclusion." If you cannot log in, proceed to step 4.
2. Select self-exclusion option: Choose "Temporary Self-Exclusion" or "Permanent / Lifetime Self-Exclusion," depending on your needs.
3. Choose the duration: For temporary self-exclusion, you can usually select a period such as:
   • 6 months
   • 12 months
   • 24 months
   For permanent self-exclusion, select "Lifetime" or "Indefinite."
4. Confirm your request: Carefully read the information on the consequences. You may be asked to:
   • Tick a box confirming you understand you will not be able to access your account during the exclusion.
   • Click a confirmation button ("Confirm Self-Exclusion").
   • Optionally confirm again by e-mail for additional security.
5. Request by support (if needed): If you are unable to access the self-exclusion menu, you may contact customer support via [email protected] and request self-exclusion. For your protection, support may ask security questions to verify your identity before applying the block.

Consequences of self-exclusion

• Account access: During the self-exclusion period, you will not be allowed to log in, deposit, or place bets on 4ugame-au.com using the excluded account. The operator may also take reasonable steps to prevent you from opening new accounts.
• Marketing communications: You will be removed from promotional mailing lists where technically feasible. Some transactional notices (for example, about existing balances or regulatory information) may still be sent if necessary.
• Balance and withdrawals: Depending on the applicable terms and regulatory requirements, any remaining real-money balance may be available for withdrawal subject to standard verification and anti-money-laundering checks. Bonus funds may be forfeited in accordance with the bonus terms. You can request clarification on your balance status by contacting [email protected].
• Irreversibility: Self-exclusion is intended to be binding. In most cases, it cannot be cancelled before the end of the chosen period. Permanent / lifetime exclusions are generally not lifted, or only after a documented and carefully assessed process, if permitted by the applicable licence conditions.

Important: While 4u will take reasonable steps to enforce your self-exclusion on 4ugame-au.com, it remains your responsibility not to attempt to bypass the exclusion (for example, by creating new accounts or using third-party details). For broader protection, consider national or multi-operator blocking systems where available in your jurisdiction.

Support Resources

If you are concerned about your gambling, or about someone close to you, professional and confidential support is available. The services listed below are independent of 4u and can offer specialised counselling and advice.

Local support services in Australia

• National Gambling Helpline (Gamblers Help - VIC & national referral):
  • Phone: 1800 858 858 (free call within Australia)
  • Website: www.gamblinghelponline.org.au
  • Online support: Real-time chat and e-mail counselling options available.
  • Hours: Generally 24/7 phone support; online chat hours may vary (see website).
  • Languages: English, with access to interpreter services for other languages where available.
• Gambling Help services by state/territory:
  • New South Wales - GambleAware: 1800 858 858; www.gambleaware.nsw.gov.au
  • Victoria - Gambler's Help: 1800 858 858; www.gamblershelp.com.au
  • Queensland - Gambling Help QLD: 1800 858 858; www.gamblinghelpqld.org.au
  • South Australia - Gambling Help SA: 1800 858 858; www.gamblinghelpsa.org.au
  • Western Australia - Gambling Help WA: 1800 858 858; see national directory
  • Tasmania, ACT, NT: Access services via 1800 858 858 or the national directory at Gambling Help Online.
• Lifeline Australia (crisis support):
  • Phone: 13 11 14
  • Website: www.lifeline.org.au
  • Hours: 24/7 crisis support and suicide prevention services.
  • Note: Not gambling-specific but can assist if you are in emotional distress or crisis.

These services are confidential and independent. They can provide counselling, information about local face-to-face support, and advice on financial counselling or legal assistance where relevant.

International support organisations

Self-exclusion schemes by country

In addition to the self-exclusion tools provided by 4u on 4ugame-au.com, some jurisdictions offer wider self-exclusion systems that cover multiple operators:

• United Kingdom - GAMSTOP: A free service that lets players legally resident in Great Britain self-exclude from online gambling businesses licensed in Great Britain.
  • Website: www.gamstop.co.uk
  • Note: GAMSTOP does not currently apply to Curacao-licensed sites such as 4u, but may help UK-based players protect themselves on GB-licensed platforms.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): A national register allowing residents in Spain to exclude themselves from licensed gambling operators.
  • Information: Spanish Directorate General for Gambling (DGOJ) website at www.ordenacionjuego.es
• Other countries: Many EU and international jurisdictions provide national self-exclusion lists or land-based exclusion options. Check your local gambling regulator's website for up-to-date schemes.

Australian note: Australia has a range of venue-based and state-based self-exclusion programs for land-based gambling and, for licensed Australian online wagering services, mandatory exclusion options. As 4u is licensed in Curacao and not in Australia, these schemes generally do not extend to this site. However, you can still use them to block access to locally licensed services.

Blocking software and device tools

To enhance protection, you may also choose to limit access to gambling content at device or network level.

• Gamban: A paid application that blocks access to many gambling websites and gambling-related apps on desktop and mobile devices.
  • Website: www.gamban.com
• BetBlocker: A free blocking tool that can restrict access to thousands of gambling domains for a specified period.
  • Website: www.betblocker.org
• Parental controls and ISP tools: Many operating systems, mobile devices, and internet service providers offer content filters that can help block gambling-related sites and apps.

Family and affected others support

Problem gambling does not only affect the person who gambles. Family members, partners, and close friends may experience stress, financial strain, and emotional harm. Independent support is available for affected others:

• Gambling Help Online - For families and friends: Many Australian Gambling Help services offer specific resources, forums, or counselling for family members. See www.gamblinghelponline.org.au.
• Gam-Anon (international): A fellowship for relatives and friends of people with a gambling problem.
  • Website: www.gam-anon.org

Confidentiality: Calls, chats, and counselling sessions with these services are generally confidential. They will explain their privacy practices before you begin. 4u does not receive any personal information from these independent services.

Help for Family

If you believe that someone close to you has developed a gambling problem, you may feel worried, frustrated, or unsure how to help. It is important to protect your own wellbeing while supporting them toward professional assistance.

How to start a conversation

• Choose an appropriate moment: Talk when both of you are calm, not in the middle of a crisis or immediately after a big loss or argument.
• Use non-judgmental language: Focus on your feelings and observations rather than accusations. For example, "I've noticed you seem stressed about money and I'm worried about you" rather than "You are ruining everything with gambling."
• Listen actively: Allow the person to speak and try to understand how they experience their gambling. Avoid interrupting or minimising their feelings.
• Encourage support-seeking: Suggest contacting a professional service such as Gambling Help, a therapist, or a doctor. Offer to help them make the call, attend an appointment, or explore online resources together.

Support resources for families and friends

• Australian family support (Gambling Help): Many state Gambling Help services provide specific counselling and information for affected family members. See:
  • Gambling Help Online - For families and friends
  • Local services via state websites such as Gambler's Help (VIC) or GambleAware (NSW).
• Peer-support groups and forums:
  • Gam-Anon: www.gam-anon.org - in-person and online meetings for relatives.
  • Online forums and moderated support communities may be listed via national Gambling Help services.

Recommended next steps

• Seek professional advice: Contact a gambling help counsellor, psychologist, or other qualified mental health professional to discuss strategies for supporting the person and protecting yourself.
• Protect your finances: Consider separating finances where appropriate, monitoring joint accounts, and obtaining independent financial counselling to manage debts and credit obligations.
• Look after your own health: Engage in self-care, maintain your own social connections, and seek emotional support for yourself through counselling or support groups.
• Use emergency services when needed: If you believe the person is at immediate risk of self-harm or harming others, contact emergency services (000 in Australia) or a crisis hotline such as Lifeline (13 11 14).

Operator's Commitment

4u, operating via 4ugame-au.com under a Curacao licence (sub-licence GLH-OCCHKTW0708012022 under master licence 8048/JAZ issued by Antillephone N.V.), is committed to promoting safer gambling practices consistent with recognised international standards and with Australian harm-minimisation expectations, to the extent compatible with its licensing framework.

Internal risk monitoring and interventions

• Behavioural analysis: The operator may review account activity for patterns potentially indicative of gambling-related harm, such as:
  • Repeated high-frequency deposits over a short time.
  • Extensive late-night or continuous sessions without breaks.
  • Frequent cancellation of withdrawal requests to continue gambling.
  • Repeated attempts to deposit after declined transactions.
• On-site reminders and warnings: The site may display reality checks, reminders to set limits, and informational pop-ups encouraging breaks or consideration of responsible gaming tools when risk indicators are detected.
• Temporary restrictions: In cases of suspected misuse, fraud, or potential gambling-related harm, the operator may:
  • Apply deposit or wagering limits.
  • Temporarily suspend the account pending review.
  • Request confirmation that the player wishes to continue, after providing information on support resources.

When support may contact you

Subject to applicable privacy and data-protection laws, customer support or the responsible gaming team may proactively contact you in the following circumstances:

• When internal monitoring identifies behaviour strongly associated with elevated risk of harm.
• When you have made direct statements to support suggesting loss of control, severe distress, or intent to self-exclude.
• When regulatory or licensing obligations require the operator to provide additional information, verify your details, or offer responsible gambling advice.

Any such contact will aim to:

• Provide clear information about responsible gambling tools (limits, Time-Out, self-exclusion).
• Encourage you to consider whether your current level of gambling is appropriate for your circumstances.
• Where appropriate, signpost you to independent professional support services, including those listed in this policy.

Privacy note: All monitoring and interventions are conducted in line with the site's privacy policy and applicable data-protection rules. Data may be used to improve player protection measures while respecting your rights and confidentiality.

Updates

Regulatory expectations, industry standards, and internal procedures regarding responsible gaming may evolve over time. 4u therefore reserves the right to update this Responsible Gaming page to reflect:

• Changes in applicable licensing conditions or regulatory guidance in Curacao or other relevant jurisdictions.
• Developments in best-practice standards for harm-minimisation and player protection, including those influenced by Australian regulatory trends.
• Technical updates to available account tools (e.g., new types of limits, updated self-exclusion mechanisms).

How you will be informed of changes:

• Website notices: Material changes may be highlighted via a notice or banner on 4ugame-au.com, or via an updated link in the footer to the latest version of this page.
• E-mail communication: Where required or appropriate, 4u may send an e-mail to the address registered on your account, outlining important amendments, particularly those that significantly affect your rights or available protections.
• Policy versioning: The "last updated" date below indicates when this page was most recently revised. Continued use of the site after updates indicates your acknowledgment of the revised information.

Last updated: 06 November 2026

Contact & Feedback

If you have questions about responsible gaming, need assistance with any of the tools described above, or wish to provide feedback on how 4u can improve its player-protection measures on 4ugame-au.com, you can contact us using the details below.

Responsible gaming contact details

• E-mail (Responsible Gaming & Support): [email protected]
• E-mail (General information and policy enquiries): [email protected]
• Website: https://4ugame-au.com

If a dedicated telephone number for responsible gaming is introduced in future, it will be published on this page and in the site's contact section. At present, contact is primarily by e-mail and on-site messaging channels.

Feedback and self-control request form

You may also submit a written request for support or to activate / adjust responsible gaming tools through the site's contact or support form (where available) or by e-mail. When writing to us, please include:

• Your full name and the e-mail address registered on your 4u account on 4ugame-au.com.
• A brief description of the assistance you are seeking, such as:
  • Setting or lowering deposit or time limits.
  • Activating a Time-Out or self-exclusion (with preferred duration).
  • Clarification of responsible gaming tools and policies.
• Any additional information you wish to share about your gambling behaviour or concerns, to help us respond appropriately.

Important disclaimer: While 4u aims to support safer gambling practices and provide accurate information, it does not offer medical, psychological, or financial advice. The information on this page is not a substitute for professional assessment or treatment. We strongly encourage you to contact qualified healthcare professionals or accredited support services if you are experiencing harm related to gambling.